Our mandate has always been to give our clients generous communication time with the staff and doctors. As such, we encourage our clients to routinely call us for progress reports and/or any questions whatsoever as they arise. This certainly can be time consuming due to the sheer volume of daily calls but we recognize most people need some clarification or guidance along the way. Calls are either taken immediately or returned the same day. Although telephone time is a billable item, we have NEVER charged for this service nor do we anticipate such. We simply think it is a courteous and reasonable extension of our job.