Our staff is trained to follow a set of estab­lished proce­dures and proto­cols to ensure patient comfort and care. Hospi­tal­ized cases are kept to a minimum by perform­ing as many proce­dures as possi­ble on an out patient basis. However, certain ther­a­pies and proce­dures cannot be done at home. For example, a dehy­drated patient may require intra­venous catheter­i­za­tion and main­tained on an elec­tronic IV pump that requires close moni­tor­ing by trained tech­ni­cians. All staff members record progress notes and find­ings in the written medical record thereby enhanc­ing inter­nal commu­ni­ca­tions. Through­out your pet’s stay our veteri­nar­i­ans provide daily case manage­ment and super­vi­sion. This enables early recog­ni­tion of changes and trends in our patient’s progress. We have an open-door policy that encour­ages owners to visit their hospi­tal­ized pets. We strongly believe most cases respond favourably by timely visi­ta­tions – to encour­age appetite and add famil­iar­ity to a clin­i­cal envi­ron­ment. Surgi­cally hospi­tal­ized cases are sent home as soon as possi­ble – often the same day and espe­cially with geri­atric cases. We recog­nize your pet will do better in a famil­iar envi­ron­ment. All discharged cases receive a verbal and written list of home­care instruc­tions. Should your case require virtu­ally 24-hour super­vi­sion (example: unre­solved seizure activ­ity), we may need to trans­fer you to one of our Emer­gency Clinics in the area. Consider these facil­i­ties as an exten­sion of our hospi­tal where seam­less care is provided. Your pet will be closely moni­tored through­out the night and you can freely phone for progress reports and updates.

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