Our staff is trained to follow a set of established procedures and protocols to ensure patient comfort and care. Hospitalized cases are kept to a minimum by performing as many procedures as possible on an out patient basis. However, certain therapies and procedures cannot be done at home. For example, a dehydrated patient may require intravenous catheterization and maintained on an electronic IV pump that requires close monitoring by trained technicians. All staff members record progress notes and findings in the written medical record thereby enhancing internal communications. Throughout your pet’s stay our veterinarians provide daily case management and supervision. This enables early recognition of changes and trends in our patient’s progress. We have an open-door policy that encourages owners to visit their hospitalized pets. We strongly believe most cases respond favourably by timely visitations – to encourage appetite and add familiarity to a clinical environment. Surgically hospitalized cases are sent home as soon as possible – often the same day and especially with geriatric cases. We recognize your pet will do better in a familiar environment. All discharged cases receive a verbal and written list of homecare instructions. Should your case require virtually 24-hour supervision (example: unresolved seizure activity), we may need to transfer you to one of our Emergency Clinics in the area. Consider these facilities as an extension of our hospital where seamless care is provided. Your pet will be closely monitored throughout the night and you can freely phone for progress reports and updates.